FAQs

Thank you for your interest in shopping with us!!

YOU MAY BE WONDERING...

When will my order ship?

Wood Therapy:

  • Estimated Processing Time: 1-2 days for 80% of orders
  • Estimated Delivery Time: 4-7 days

The rest of the inventory:

  • Estimated Processing Time: 1-3 days for 80% of orders
  • Estimated Delivery Time: 8-14 days

Why is shipping so long for "the rest of the inventory"?

In My Zone is a small company, and this is how we can offer you fair prices! The wait will be worth it. Along with your purchase, you will gain access to a private channel (not a group chat) packed with valuable information:

  • Juicing recipes
  • Juicing tips
  • Proper use and tips for waist trainers
  • Real-time speed tutorials for gua-sha and wood therapy

Will I get an email with my order details?

Yes! You will receive an email as soon as your order is placed summarizing all the details.

Can I cancel my order?

You can receive a full refund for your order before products are processed and shipped by our warehouses.

What is the exchange/return policy?

We prioritize your experience with us. If you encounter any issues with our products, we will happily provide a full refund if it qualifies. Please refer to our return policy for more information. To initiate the process for orders eligible for returns/exchanges, follow these steps:

  1. Email us with your order number and name.
    • Use the subject line "Refund Request"
    • List the product(s) you wish to return, along with reasons and photos if possible.

What payment methods are accepted? DOUBLE CHECK THS **

We accept all major credit cards from any country, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Are there any additional fees I have to pay?

No, we do not charge any handling or processing fees.

My order won't go through, help!

Please ensure that the billing address you enter matches that of your credit card. If everything is correct and you still face issues, try using a different browser.

How much is shipping?

Shipping is free for most items. 

How fast is the delivery time?

Delivery time:

  • 7-21 Days