Return Policy: We’re Here to Help!
Before Placing Your Order
Please ensure that you enter the correct mailing address. If applicable, refer to the size chart to ensure you order the correct size. Also, be certain to select the colors, style, and quantities you desire.
As a small business, our products come from afar, so returns may take longer than usual. However, they are not impossible. Please review our return policy below in case a return is necessary.
Return Policy:
You have 15 days from the date of delivery to your shipping address to initiate a return. As a small business, we prioritize customer satisfaction. If a return is necessary, please be patient with the process. Keep an eye out for an email or text containing instructions on how to successfully process your return.
Products Damaged
We'll offers a full refund or a replacement if packages arrived are badly damaged.(except thread, slightly wrinkled, small scratches etc.).
Incorrect or Missing Products
Our manufacturer ensures strict quality control before dispatching products. However, if you receive incorrect or missing items, here is how we handle it:
A. Incorrect Products: If we sent you the wrong product, we will provide a full refund or replacement.
B. Wrong Color or Size: If the product is the wrong color or size but functions correctly, we will issue a refund or resend the item once you provide proof.
C. Missing Parts: If the missing part does not affect the product's function, we will offer a partial refund or resend the missing part. If the missing part affects the product's function,
we will resend the entire product.
D. Missing Accessories: We will resend any missing accessories.
Unacceptable Disputes
Incorrect Shipping Address:
We cannot accept disputes if the shipping address provided was incorrect.
Sanitary Reasons:
For your health and safety, we do not accept returns or disputes on the following items:
- Undergarments
- Wood Therapy Kits
- Bikinis
- Facial Tools
Destination Limits:
Due to limited international transportation, we do not accept disputes for orders shipped to the following countries:
- Brunei
- Cambodia
- Laos
- Vietnam
- Andorra
- Guernsey
- Gibraltar
- Greenland
- Canary Islands
- Iceland
- Jersey
- Liechtenstein
- Monaco
- San Marino